Terms of use

1Who we areCopy link to this section

Pulls TCG (“Pulls”, “we”) is run by 3DCollector, Karveel 60 12, 8242 WK Lelystad, Chamber of Commerce (KvK) 99719711, VAT NL005405544B42. You can reach us at [email protected].

Pulls is invite-only while we build it. Features change, and some are still missing. We’ll keep these terms up to date as they arrive.

Members and authorities can reach our contact point under the EU Digital Services Act at [email protected], in Dutch or English.

2Your accountCopy link to this section

• You need to be at least 16. Under 18, you need a parent’s or guardian’s permission to buy or trade. To sell for money you must be 18 or older.
• One account per person. You sign in with an existing Discord, Google, Apple, Microsoft or X account; keep that account secure. What happens on your account is your responsibility.
• Pick a username that isn’t offensive and doesn’t pretend to be someone else.
• You can delete your account at any time. Orders, strikes and bans stay as the privacy policy describes.

3Your collection and contentCopy link to this section

What you add to Pulls stays yours: your collection, notes, wishlist, listings and photos. You allow us to store it and show it where Pulls needs to, for example your listings to other collectors. That permission ends when you delete it or your account.

Only upload photos you took or may use, and make sure they show the actual card you’re offering.

4What Pulls is, and isn’tCopy link to this section

• Pulls is an online platform where collectors list, buy, sell and trade cards with each other. When you buy a card, the purchase is between you and the seller. Pulls isn’t the seller, isn’t a party to that purchase and doesn’t act for either of you.
• You pay Pulls through Stripe, our payment provider. The money waits in Pulls’ account at Stripe until the order is done, then goes to the seller’s Stripe account. It never passes through Pulls’ own bank account. Pulls doesn’t guarantee deliveries.
• Pulls doesn’t own, hold, inspect, grade or guarantee the cards on it. Listings, photos and conditions come from the sellers.
• A trade is cards for cards between two collectors, at equal value, with no money. Pulls isn’t a party to it. In a trade Pulls holds no money and can’t pay anything back. If you don’t agree, Pulls decides who’s at fault from the photos, the tracking and what you both wrote, and can ask for cards to be sent back, tracked within 7 days, and give strikes or bans. Knowingly trading a counterfeit closes your account. A counterfeit traded in good faith is a strike, and a second within 12 months closes the account. Your legal rights against the other member stay.
• Alerts come at most once a day and can miss an offer that sells quickly.

5BuyingCopy link to this section

• You pay when you order, with iDEAL or Bancontact on Stripe’s payment page, in euros. The cards are held for you while you pay. If the payment doesn’t go through within the hour, they go back on sale. Only pay through your order on Pulls. See trading safely.
• By paying, you instruct Pulls to have Stripe hold your payment until the order is done and then move it as these terms set out: to the seller, or back to you when the order is cancelled, the seller agrees to your claim, or the fixed rule for your claim says so.
• You pay the price the seller set, plus shipping, and for a tracked order a service fee: 1% of the card price, at least €1. A letter has no service fee. If the order is cancelled because the seller didn’t ship or no longer had the card, or a card was already gone when your payment arrived, you get the service fee back too. After a claim you get the card price and shipping back, but not the service fee. Prices include VAT. A listing priced in another currency is converted at that day’s European Central Bank rate. Import duties, taxes and customs charges on deliveries from another country are yours.
• Check your delivery address: a parcel delivered to the address you gave counts as delivered to you.
• If you choose a letter, it has no tracking and no buyer protection: Pulls can’t help if it doesn’t arrive or isn’t what you expected. Like any order, it stays open until you confirm it arrived, or completes on its own as described below.

6SellingCopy link to this section

• To sell for money, you set up your payouts with Stripe, accept these seller terms, and confirm that you’re 18 or older and sell as a private collector. You give your identity and bank details in Stripe’s own forms. You reach them from the Payouts page, and Stripe can open a window of its own to sign you in. Stripe checks them itself. When Stripe needs new details, we tell you. Until you add them under Payouts, Stripe may pause your payouts. Payouts are for sellers in the Netherlands and Belgium. Payment processing for sellers is provided by Stripe and is subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. If you sell as a business, or your selling starts to look like one, tell us: we may then need your business details, and we may limit or end your selling.
• You’re responsible for what you sell: that you own the card and may sell it; that the listing is right (card, printing, language, condition under our condition guide, and photos of the actual card); that you only accept orders for cards you still have; that you ship within 3 business days of the payment, packed safely, tracked when the buyer chose tracking; and for customs forms on shipments abroad.
• The risk of loss or damage in the post is yours until a tracked parcel is delivered; for a letter the buyer chose, it’s the buyer’s.
• Pulls charges you 3% of the card price of each order, never of the shipping, at most €100 per order, plus the cost of the buyer’s payment (€0.35 for iDEAL, €0.42 for Bancontact), all including VAT. It comes off your payout. After a partial refund the 3% follows what’s left. When an order is cancelled or refunded in full, or a buyer withdraws from your shop’s order, you still owe the payment cost, unless the carrier lost the parcel. If it’s cancelled because you didn’t ship or no longer had the card, you also owe the buyer’s service fee. Both come off a later payout.
• Money from completed orders goes to your bank on the rhythm you choose under Payouts: every day, every week (the standard) or once a month, from €10 for daily and weekly, and at the latest 30 days after the order completed, whatever the amount. You can also ask for a payout at any time. After a change of your bank account, payouts wait 48 hours, and we email you. If a security problem or fraud means a payout could reach the wrong person, we can pause all payouts until it’s safe, and we tell you why. The money stays at Stripe and goes out after that, and refunds to buyers go on. Each payout costs what Stripe charges Pulls for it: 0.25% and €0.10, plus VAT. Pulls pays Stripe’s monthly cost for your account. The money waits while a claim or a bank dispute about the order is open. If you sell as a shop, the money of an order also waits 14 days after it completes, and up to 30 days while a withdrawal is open. If a buyer’s bank takes back a payment for one of your orders, you owe Pulls what the bank takes from your part of the order, plus the bank’s dispute fee. It comes off your payout, or a later one. Pulls’ seller protection on the trading safely page says when Pulls bears it instead. Pulls can change that protection with 30 days’ notice, and a change never applies to an order that’s already paid. What you owe Pulls comes off your payout.
• By selling on Pulls, you instruct Pulls in advance to have Stripe move each order’s money as these terms set out: to you once the order completes, or back to the buyer when you cancel, when you agree to a claim, or when the fixed rule for a claim says so (see claims). Pulls follows those rules and doesn’t weigh who’s right. You can’t withdraw this instruction for an order that’s already paid.
• The buyer gets their money back through Stripe from the order’s money. Once an order’s money has been paid out to you, it can’t be refunded through Pulls anymore.
• Taxes on what you earn are yours.
• Stripe decides on its own terms about your payout account, such as the checks it needs before it pays you.
• New sellers start with limits on how much one card may cost and how much they can have in open orders at once. The limits grow with what they sell, to how many different buyers, and their rating. A listing above your limit, up to €2,500 a card, is saved and goes on sale once your level allows it. In the beta, Pulls takes no card above that price.
• Pulls Pro gives sellers extra tools, free in the beta.
• If you connect your own shop, keeping it and Pulls in step is your job. Pulls never cancels an order for you. A card you can’t deliver is your cancellation, with the usual rules for refunding the buyer.
• A buyer’s details you get for an order, on Pulls, on a packing slip or through your key, are only for that order. Using them for anything else closes your account.
• Sealed products (booster packs, boxes and the like) must be factory sealed: never resealed, weighed or searched. Describe and show any damage to the box or wrap. As a private seller you offer at most 5 of one product, and sealed products always ship as a tracked parcel.

7All feesCopy link to this section

Everything Pulls and Stripe charge, in one place. Shipping is what the seller sets for each country.

• Buyers: a service fee of 1% of the cards’ price, at least €1, only with tracked shipping, including VAT.
• Sellers: 3% of the card price of each order, at most €100 per order and never of the shipping, plus the cost of the buyer’s payment: €0.35 for iDEAL, €0.42 for Bancontact, all including VAT.
• Payouts: paid out daily, weekly or monthly, your choice. Each payout costs 0.25% + €0.10 plus VAT, about €0.20 at €25, including VAT. Pulls pays Stripe’s monthly cost.

8Claims and their fixed rulesCopy link to this section

• The rules for claims and deadlines are on the trading safely page and are part of these terms.
• When buyer and seller don’t agree, Pulls doesn’t weigh who’s right. A fixed rule for each problem says where the order’s money goes, and the trading safely page sets them out. In short: a tracked parcel that didn’t arrive follows the carrier’s tracking. A card that isn’t as described goes back to the seller. A missing card, an empty envelope or parcel, or a lot that’s short stands on the buyer’s report with photos. A return the seller says isn’t right follows the tracking of the return. Something else is a question to the seller and outside Pulls’ protection. A buyer who doesn’t answer the seller’s offer within 7 days accepts it.
• Pulls only establishes the facts a rule needs, such as what the carrier’s tracking says, and never adds money of its own. The outcome of a rule isn’t a court ruling, and you keep your rights against the other collector.
• Pulls applies the rules and records the facts with care, but can’t know for certain what happened between two collectors, and a carrier’s tracking can be wrong. That’s a duty of care, not a promise that every outcome is right: if it later turns out differently but we applied the rule with care, we’re not liable for the outcome. If we handle a claim carelessly, we’re liable for the loss this causes you, up to the amount paid for the order, including shipping and the service fee, or €100 if that is higher. This limit doesn’t apply to intent or gross negligence. A claim is about the money paid for the order: it doesn’t change your rights against the other member. Your legal rights stay, and you can always go to court.

9CounterfeitsCopy link to this section

• A counterfeit report goes to the seller first. If the seller agrees it’s a counterfeit, the buyer cuts the card up on video and gets their money back. If the seller disagrees, Pulls doesn’t judge the card: it goes back to the seller, tracked, on a label the seller pays, and the buyer gets their money 2 business days after it’s delivered, or sooner if the seller confirms. In those days the seller can report, with photos, that it isn’t the card they sent, and then the tracking of the return decides, as for any return.
• A counterfeit you agree you sold is a strike. From 50 completed sales in 12 months, it only counts while such cards are more than 2% of your sales. A second within 12 months closes your account, and so does selling a card you knew was fake. When counterfeit reports about a seller repeat, Pulls looks at their sales by hand and can limit or close the account. You can object once, with proof that the card is genuine or that you were misled yourself.
• A counterfeit report that ends with the card going back to the seller is no strike by itself. When a buyer’s reports keep going back to sellers nobody else reports, Pulls looks at them by hand.

10Not allowedCopy link to this section

• Counterfeits; proxies, fan-made or altered cards not clearly described as such; resealed, weighed or searched sealed products; stolen goods; cards you don’t own or can’t hand over; anything illegal to sell.
• Asking a buyer to pay anywhere other than the details on the order page, or moving a sale that started on Pulls off Pulls to avoid its rules.
• Buying from yourself or with friends to push up ratings or levels, or running more than one account.
• Misusing claims or reports, or saying you paid or received a payment when you didn’t.
• Threatening or abusing another member, using a claim or a rating to pressure them, buying, forcing or faking a rating, or using another member’s details outside the order.

11Reports and measuresCopy link to this section

• Anyone signed in can report a listing to Pulls. Not a member, or about something else? Email [email protected] with where it is, why you think it’s illegal, your name and email address, and that you believe your report is correct. We look at reports, and at what we find ourselves, may remove content, and tell you what we decided.
• If Pulls removes a listing as illegal or offensive, you can’t put that card back on sale in the same printing, without a printing chosen, or in any printing if the removed listing had none, until Pulls upholds your objection, or until 14 days pass without one. A card removed as counterfeit can go back on sale at once: the removal is no verdict on your other copies. A listing removed for wrong details can too, with the details put right. Pulls keeps a removal on record for 6 months. After that the card follows the normal rules again.
• Some steps run by themselves. A paid order that isn’t shipped within 7 days is cancelled and refunded, with a strike for the seller. A paid order that a bank dispute put on hold before it shipped goes on once the bank decides for the seller, with a new ship-by date, or is cancelled and refunded if the bank decides for the buyer, without the payment cost for the seller. Once the ship-by date has passed, the buyer may cancel. The cancellation stands, the seller can’t ship the order any more, and it’s final after 2 business days, when the refund follows, with a strike for the seller. A request to cancel that the other side doesn’t answer within 7 days counts as agreed. A shipped order stays open until the buyer confirms it arrived. From the expected delivery the seller can ask the buyer to confirm, once, and otherwise Pulls asks 3 business days later. If the buyer doesn’t answer within 7 business days, the order completes, and 30 days after the expected delivery at the latest, unless a claim is open. Once an order is complete, nothing more can be reported about it. A tracked parcel that hasn’t arrived 14 days after its expected delivery is refunded, the service fee aside, without a strike. A seller can report a parcel that arrived after all within 14 days of the refund or the cancel. After that, the buyer keeps the money. A buyer who keeps a parcel the seller reported, and doesn’t pay again, send it back or dispute it within 7 days, is banned. A dispute follows the carrier’s tracking. A refused parcel the buyer shows with photos was visibly damaged counts as the seller’s. In a claim, a seller who doesn’t answer within 3 business days loses it, and a buyer who doesn’t answer the seller’s offer within 7 days accepts it. When they don’t agree, the fixed rule for the problem moves the money, and Pulls only records what the carrier’s tracking says. An account that matches the details of someone under a ban or block is put on hold until a person at Pulls checks it. Warnings, blocks and bans follow from the number of strikes, except for the conduct below. Reports and conduct, and the strikes and closures that follow from them, are decided by a person at Pulls, and so is a ban based on a match with another account. Claims aren’t: their fixed rules decide. With Pulls Pro’s stock sync, if a card sold on Pulls was already gone from your own shop 3 times within 30 days, Pulls pauses your listings that have a SKU and emails you why. You put them back on sale after checking the connection.
• Strikes, blocks and bans follow the rules on the trading safely page. Bad faith closes your account at once: selling a card you knew was counterfeit, not paying back money a claim’s rule gave the buyer after it was paid out to you, fraud, a claim Pulls finds misused (knowingly false, or for cards you received), or using another member’s details outside the order. A closed account can’t buy, sell or trade, and other members no longer see it. You can still sign in to see and download your collection and orders, finish orders that are already on their way, and delete your account. Paid orders the seller hasn’t shipped yet are cancelled, and the buyer gets everything back, service fee included. A ban or closure applies to the person, not the account.
• Some conduct counts on its own. Threatening another member bans you at once. Paying or asking to be paid outside the order, or using a claim or a rating to pressure someone, gives a strike, and a ban when it happens again within 12 months. Abusive messages and bought, forced or faked ratings give a strike.
• A seller can ask Pulls to remove a rating within 14 days when it pressures or abuses them, or isn’t about the order, and ask once more within 7 days if Pulls keeps it. Pulls decides, and a pressured, bought or faked rating can bring a strike.
• We tell you what we did and why. You can object once, by replying to [email protected]; we look again and our answer after that is final within Pulls. You can always go to court.

12How offers are orderedCopy link to this section

Offers are ordered by price unless you choose otherwise. On a card, that’s the lowest total to you including shipping, and offers that don’t ship to you come last. On cards, sets, search, the Pokédex, the market list and Home, prices and offers follow the condition you choose under You: that condition or better. If you choose “The next condition” and there’s no offer in yours, the closest condition that has one counts instead. On a card we say which, and you can also see the offers in other conditions. All offers of a print, opened from a card, list every seller, language and condition by the lowest asking price, without shipping. Once you’ve added your country, each row says what shipping costs or that the seller doesn’t ship to you. A wishlist card with its own condition keeps to that one. In the market list, it’s the lowest asking price, and you can also order by name or last update. In the offers the market shows for a card, sellers you follow come first unless you choose otherwise, then the lowest asking price. Those prices are without shipping, because each seller ships once, whatever you add. By default the market only shows sellers that ship to you, and offers in your card language unless you pick other languages. You can also choose to see only sellers that ship tracked. Offers for your wishlist come first when they fit your maximum, then by the lowest total to you. No one can pay for a higher place, and a seller’s level or rating doesn’t change the order.

13PricesCopy link to this section

Market prices come from Cardmarket and TCGplayer (via TCGdex). If TCGplayer’s prices stop coming, its price on a card can be older than the others. The card shows its date. Your collection’s value and other lists can count it without one. Where we know the card’s own product page there, the price links to it. Pulls has no deal with Cardmarket or TCGplayer. On a card, the Pulls figure is the median of the offers on Pulls. If you pick Pulls as your price source, we show the lowest offer on Pulls. For your collection’s value, that’s the lowest offer in your copy’s condition, or else the nearest condition, and Cardmarket’s price for a card nobody offers on Pulls. Home says how many cards are valued each way. Converted amounts use the European Central Bank’s reference rates and are marked with “≈”. They’re estimates to help you decide, not offers or valuations. The price the seller set is the price that counts.

14Fair useCopy link to this section

Don’t misuse Pulls. In particular, don’t:

• break the law or other people’s rights through Pulls;
• harass, scam or mislead other collectors;
• try to get into accounts or data that aren’t yours, or around our limits and security;
• copy the catalog or other people’s data in bulk, or overload Pulls with automated requests.

If you do, we may remove content, pause or close your account. Where we can, we’ll tell you why first.

15Cards, names and imagesCopy link to this section

Pokémon and Pokémon character names are trademarks of Nintendo, Creatures Inc. and GAME FREAK inc. Card images, Pokémon artwork and texts belong to their owners, including The Pokémon Company. Pulls isn’t affiliated with, endorsed or sponsored by any of them. Most card data comes from TCGdex.

The Pulls name, logo and site are ours; please don’t use them as if you were Pulls.

16Availability and liabilityCopy link to this section

• We work hard to keep Pulls running and your data safe, but Pulls comes as it is: we can’t promise it’s always available or error-free, or that what other members, listings or price sources show is right. Keep your own records of anything valuable.
• We’re not liable for the cards, their authenticity, condition or delivery; for a buyer or seller who doesn’t ship, send back or pay back; for what buyers, sellers or traders do or don’t do; for Stripe, banks, carriers or other services we don’t run; or for decisions based on price estimates.
• For the rest we’re liable under the law, with these limits: we’re not liable for loss that isn’t typical for a marketplace like Pulls, such as lost profit or a lower collection value, or for data you could have kept by saving it yourself.
• If something goes wrong with a payment because of Pulls, such as a wrong amount, a double charge or a refund that doesn’t go through, Pulls puts it right. This isn’t about a decision on a claim, such as about a card’s condition or whether it’s genuine.
• These limits don’t apply to injury, intent or gross negligence, or when we break a core duty of our service, such as handling your payment correctly and your claim with care. Nothing in these terms limits rights you have as a consumer that can’t be excluded.

17Your responsibility towards PullsCopy link to this section

If a listing, sale or anything else you do on Pulls breaks these terms or the law, and someone holds Pulls responsible for it, you cover the resulting costs, including reasonable legal costs, as far as the law allows.

18Changes and endingCopy link to this section

We may update these terms, for example when new features arrive. For important changes, we tell you by email or in Pulls before they take effect; if you don’t agree, you can delete your account. Orders follow the terms that applied when they were placed; sellers accept new seller terms before they sell for money again. You can stop using Pulls at any time.

19Law and questionsCopy link to this section

Dutch law applies. If you live elsewhere in the EU, you keep the protection of your own country’s consumer law and may go to court there. Questions or complaints: [email protected].